How is the delivery of the hire car arranged?

Once our Europcar station has received notification of your replacement hire car requirements they will make contact with you prior to the requested delivery date/time to take your debit/credit card information for the £1 security deposit. You will also be required to provide a DVLA share code in order for Europcar to conduct licence checks.

You can obtain your DVLA share code here

Europcar will not be able to provide a replacement hire vehicle if the deposit of £1 cannot be authorised.

In the event of any delay in the provision of your replacement vehicle, the station will contact you to alert you of the initial delay.

Our Insurance team will arrange a delivery slot within our agreed SLAs, in some instances we may have arranged a time sensitive delivery in which case we will deliver the vehicle within the agreed time frame.

On delivery of the vehicle

• The station will make contact with you generally via text to advise they are setting off to deliver the vehicle within the previously agreed window
• The driver will show you around the vehicle to check for any damage
• The driver will offer assistance with any controls
• You will then be requested to confirm you are happy with the condition of the vehicle and asked to sign the rental agreement
• If there is any damage present on the vehicle it will be marked on your contract unless it falls under our fair wear and tear policy that can be found on our smooth journey guide detailing our damage tolerance levels

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